DreamWorx Hosting, Inc.

What is a domain name?
A domain name is really just an alias for your IP number address. When you sign up to put a web site on the Internet, you are given an Internet Protocol Number, or address. All the computers on the Internet can retrieve your web site by pulling up this IP number. A domain name will allow you to have a World Wide Web address like www.yourcompany.com instead of having only a number such as 209.103.204.100.

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Who owns the domain name I register?
You become the owner of the domain name after you register it with DreamWorxDomains.com. YOU are the administrative contact and we are the technical and billing contacts.. If anyone tries to move the domain or change any information on the form, they will contact you first.

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How much does it cost to own a domain name?
You can register or transfer a domain name at DreamWorxDomains.com

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How long does it take for a new domain name to register or transfer?
Registering a domain name can take anywhere from 1-7 days to propogate around the world. Transferring a domain name is a little more complicated and can take up to two weeks to complete.
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How long does it take for the world to see a new domain name?
Once registered with DreamWorxDomains.com, it can take upwards of 2 weeks to update a domain name around the globe and for North America the average is 48 hours. So while you may be able to see it with your web browser, your next door neighbors might not because of the domain name server the system uses. Most domain name servers are programmed to get domain name updates only once a day at a predetermined time.

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What characters may I use in my domain name?
Your domain name can be as long as 22 characters. The domain name must consist only of letters, numbers, and dashes(-). The www is not part of the actual domain name and is just a standard web prefix.

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What if the domain name I want is already taken?
If the domain name you would like has already been registered by another company, you will want to be creative and decide on a name that is associated with your company. For instance, if The ABC Company sells letters, then you may want to try letters.com. At DreamWorxDomains.com our system has a domain name suggestion tool to help you find the right name.

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What is InterNIC?
InterNIC is the agency that governs the registration and administration of domain names ending with .com, .net, .org, .edu, .mil, and .gov.

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Let us know if you do not receive notification that a domain name has been either registered or transferred within two weeks. In the meantime, refer all concerns to support@dreamworxdomains.com. You can reach them by calling 800.DRM-WORX or Outside US: 314.480.4545 or you may E-mail them at support@dreamworxdomains.com.

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Who shall I contact regarding InterNIC billing?
Questions regarding DreamWorxDomains.com invoicing and payment procedures should be referred to billing@dreamworxdomains.com or you can reach them by calling 800.DRM.WORX or Outside US: 314.480.4545.

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What is a NIC handle?
Every entity registered with DreamWorxDomains.com has a NIC handle. NIC handles are basically key words used by NIC's Whois database search software for locating information related to them quickly. You can use the same NIC handle as contacts for several domains. This way, if you make a change to the NIC handle (i.e., the E-mail address), all domains using that NIC handle will be updated as well.

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What about trademarks?
You may have a trademarked name in your domain name and InterNIC will register it for you. But, you might want to check if there is a company with that name trademarked (�). Also, if a company does have that name trademarked, you could be taken to court and could loose that name.

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Can I change my domain name?
In order to change your domain name, you need to submit an order for a new domain name. This can be done by contacting DreamWorxDomains.com and registering the new doman name and then letting us know the new name at sales@dreamworxdomains.com

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How do I redirect one domain to another?
It is DreamWorx Hosting's policy to issue each domain name its own IP address and this will require the purchase of a domain pointer. Please contact sales@dreamworxhosting.com.

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How do I set permissions in FrontPage 98 or 2000?
FrontPage allows users to determine what kind of access web users have in their web site. To set permissions, right click the specific folder in the "All Folders" window (left side of the screen) and then click on Properties. The Properties box will have three check boxes on the bottom. They each perform the following functions:

Allow programs to be run - This permits .exe and .dll files to be run within the directory.

Allow scripts to be run - This permits scripts written in ASP and Perlscript to be run. Otherwise, your ASP pages will be non-functional.

Allow files to be browsed - If this is not checked, then web browsers do not have access to view the contents of that directory. For example, if your directory contains your company's database, it would be wise to leave this unchecked. Otherwise, if checked, someone may be able to download your company's entire database right from the web -- not a very enticing idea.

TOP

What is virtual web hosting?
We specialize in virtual web hosting, which means that you can find a home for your web site on our high performance web servers and establish your presence on the Internet with your own unique domain name and IP address. This is a very intelligent and cost effective alternative to hosting your own web site internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability, and around-the-clock support, all at a small fraction of the cost of doing it yourself.

TOP

How long does it take to setup a new account?
Most accounts are setup and active within 12 hours! Once an account is setup, an activation notice will be sent to you via E-mail including a user ID, password, and FTP host name. You can begin uploading files to your new web site immediately thereafter. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or transfer.

TOP

How do I signup for a web hosting plan?
You can either signup online or ask to have a salesperson contact you using our Sales Support Form. Alternatively, you may also phone us at 800.DRM-WORX or Outside US: 314.480.4545.

TOP

What method of payment do you accept?
DreamWorx Hosting accepts all major credit cards (MasterCard, Visa, American Express, Discover, and Diners Club), check, and Western Union.. You will not be invoiced until your account goes online. For more information contact Sales Support.

TOP

What software is included with my dedicated Windows 2003 server?
Your server will include full terminal, FTP access, and Remote Access software allowing total control of your server at the root level. The Windows 2003 Server Operating System software is included.

Will DreamWorx Hosting install SSL (Secure Socket Layer) on my server?
There is a one time fee of $99.99 for the setup of SSL on our Windows or Unix dedicated server systems. You will be responsible for providing the SSL certificate. You may purchase the SSL certificate directly from DreamWorx Hosting as part of your signup process or later as you upgrade your website.

What is RAID 1?
Raid Level 1 means that one drive mirrors the other. In the event that one of your drives fails, the other drive will immediately continue to serve data. An additional feature with Raid is that, if one drive is overtaxed, the overflow requests will be handled by the second drive. RAID1 requires two drives, but you will lose the disk space of one of the drives. Ex. Two 9.1GB drives will only give you a total of 9.1GB of disk space.

Does DreamWorx Hosting provide DNS service?
You can use our DNS name servers at no cost. Use the information below for each domain record

Primary Name Server
Primary Server Hostname....:ns.dreamworxhosting.net
Primary Server Netaddress..:216.15.240.4

Secondary Name Server
Secondary Server Hostname..:ns2.dreamworxhosting.net
Secondary Server Netaddress:216.15.241.4

TECHNICAL CONTACT INFO:
First Name: Network
Last Name: Operations
Company: DMWX Inc.
Address: PO BOX 806332. Saint Clair Shores, MI 48080
Phone: 800.DRM-WORX or Outside US: 314.480.4545
email: noc@dreamworxhosting.com

Can I delete all my files and folders in my account?
When your account is first setup you will see 3 folders at the root. These folders and files are required for FrontPage to function correctly. If you delete these files you will experience errors uploading your site. Here are the files and folders that you should not delete.

If you have any other questions that are not covered, click on Technical Support and ask our technicians a question. Additionally, you can e-mail our Sales Team a question at Sales Support.




		Frequently Asked Questions (FAQ) Customer Support Center \| FAQ \| Getting Started \| Glossary \| Ask Support \| Ask Sales \| Contact Us
		Top 10 Questions					Domain

		How do I signup for a web hosting plan? How long does it take to setup a new account? What is virtual web hosting? What method of payment do you accept? What are your network connections? What is RAID 1? Can you help me setup my account with FrontPage 2000? Can you help me setup my account with FrontPage 98? Can I delete all my files and folders in my account?					What is a domain name? Who owns the domain name I register? How much does it cost to own a domain name? How long does it take for a new domain name to register or transfer? How long does it take for the world to see a new domain name? What characters may I use in my domain name? What if the domain name I want is already taken? What is InterNIC? How many domain names may I have? What do I have to do to register my domain name? What is the procedure for registering a new domain name? Who shall I contact regarding InterNIC billing? How do I read the NIC Whois record? What is a NIC handle? What about trademarks? Can I change my domain name? How do I redirect one domain to another? How do I set permissions in FrontPage 98? What is the procedure for transferring my domain name? Does DreamWorx Hosting provide DNS service?
		E-mail
		How to setup a new POP3 account, or E-mail Forward, or even an E-mail Alias. How do I setup my E-mail program?

		Dedicated Server

		What software is included with my dedicated server? Will DreamWorx Hosting install SSL (Secure Socket Layer) on my dedicated server?

		What is a domain name? A domain name is really just an alias for your IP number address. When you sign up to put a web site on the Internet, you are given an Internet Protocol Number, or address. All the computers on the Internet can retrieve your web site by pulling up this IP number. A domain name will allow you to have a World Wide Web address like www.yourcompany.com instead of having only a number such as 209.103.204.100. TOP Who owns the domain name I register? You become the owner of the domain name after you register it with DreamWorxDomains.com. YOU are the administrative contact and we are the technical and billing contacts.. If anyone tries to move the domain or change any information on the form, they will contact you first. TOP How much does it cost to own a domain name? You can register or transfer a domain name at DreamWorxDomains.com TOP How long does it take for a new domain name to register or transfer? Registering a domain name can take anywhere from 1-7 days to propogate around the world. Transferring a domain name is a little more complicated and can take up to two weeks to complete. TOP How long does it take for the world to see a new domain name? Once registered with DreamWorxDomains.com, it can take upwards of 2 weeks to update a domain name around the globe and for North America the average is 48 hours. So while you may be able to see it with your web browser, your next door neighbors might not because of the domain name server the system uses. Most domain name servers are programmed to get domain name updates only once a day at a predetermined time. TOP What characters may I use in my domain name? Your domain name can be as long as 22 characters. The domain name must consist only of letters, numbers, and dashes(-). The www is not part of the actual domain name and is just a standard web prefix. TOP What if the domain name I want is already taken? If the domain name you would like has already been registered by another company, you will want to be creative and decide on a name that is associated with your company. For instance, if The ABC Company sells letters, then you may want to try letters.com. At DreamWorxDomains.com our system has a domain name suggestion tool to help you find the right name. TOP What is InterNIC? InterNIC is the agency that governs the registration and administration of domain names ending with .com, .net, .org, .edu, .mil, and .gov. TOP How many domain names may I have? You can have as many domain names as you want. You will be billed at the rates listed at DreamWorxDomains.com TOP What do I have to do to register my domain name? DreamWorxDomains.com requires you to have an existing E-mail account through DreamWorx Hosting or a local Internet service provider. Always make sure that your domain name is available before trying to register that name. You can register your domain name at DreamWorxDomains.com TOP What is the procedure for registering a new domain name? When a web hosting account is activated with a new domain name, you need to create an account at DreamWorxDomains.com. Let us know if you do not receive notification that a domain name has been either registered or transferred within two weeks. In the meantime, refer all concerns to support@dreamworxdomains.com. You can reach them by calling 800.DRM-WORX or Outside US: 314.480.4545 or you may E-mail them at support@dreamworxdomains.com. TOP Who shall I contact regarding InterNIC billing? Questions regarding DreamWorxDomains.com invoicing and payment procedures should be referred to billing@dreamworxdomains.com or you can reach them by calling 800.DRM.WORX or Outside US: 314.480.4545. TOP How do I read the NIC Whois record? Go to DreamWorxDomains.com and use the "whois" tool on the website TOP What is a NIC handle? Every entity registered with DreamWorxDomains.com has a NIC handle. NIC handles are basically key words used by NIC's Whois database search software for locating information related to them quickly. You can use the same NIC handle as contacts for several domains. This way, if you make a change to the NIC handle (i.e., the E-mail address), all domains using that NIC handle will be updated as well. TOP What about trademarks? You may have a trademarked name in your domain name and InterNIC will register it for you. But, you might want to check if there is a company with that name trademarked (�). Also, if a company does have that name trademarked, you could be taken to court and could loose that name. TOP Can I change my domain name? In order to change your domain name, you need to submit an order for a new domain name. This can be done by contacting DreamWorxDomains.com and registering the new doman name and then letting us know the new name at sales@dreamworxdomains.com TOP How do I redirect one domain to another? It is DreamWorx Hosting's policy to issue each domain name its own IP address and this will require the purchase of a domain pointer. Please contact sales@dreamworxhosting.com. TOP How do I set permissions in FrontPage 98 or 2000? FrontPage allows users to determine what kind of access web users have in their web site. To set permissions, right click the specific folder in the "All Folders" window (left side of the screen) and then click on Properties. The Properties box will have three check boxes on the bottom. They each perform the following functions: Allow programs to be run - This permits .exe and .dll files to be run within the directory. Allow scripts to be run - This permits scripts written in ASP and Perlscript to be run. Otherwise, your ASP pages will be non-functional. Allow files to be browsed - If this is not checked, then web browsers do not have access to view the contents of that directory. For example, if your directory contains your company's database, it would be wise to leave this unchecked. Otherwise, if checked, someone may be able to download your company's entire database right from the web -- not a very enticing idea. TOP What is virtual web hosting? We specialize in virtual web hosting, which means that you can find a home for your web site on our high performance web servers and establish your presence on the Internet with your own unique domain name and IP address. This is a very intelligent and cost effective alternative to hosting your own web site internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability, and around-the-clock support, all at a small fraction of the cost of doing it yourself. TOP How long does it take to setup a new account? Most accounts are setup and active within 12 hours! Once an account is setup, an activation notice will be sent to you via E-mail including a user ID, password, and FTP host name. You can begin uploading files to your new web site immediately thereafter. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or transfer. TOP How do I signup for a web hosting plan? You can either signup online or ask to have a salesperson contact you using our Sales Support Form. Alternatively, you may also phone us at 800.DRM-WORX or Outside US: 314.480.4545. TOP What method of payment do you accept? DreamWorx Hosting accepts all major credit cards (MasterCard, Visa, American Express, Discover, and Diners Club), check, and Western Union.. You will not be invoiced until your account goes online. For more information contact Sales Support. TOP What software is included with my dedicated Windows 2003 server? Your server will include full terminal, FTP access, and Remote Access software allowing total control of your server at the root level. The Windows 2003 Server Operating System software is included. TOP Will DreamWorx Hosting install SSL (Secure Socket Layer) on my server? There is a one time fee of $99.99 for the setup of SSL on our Windows or Unix dedicated server systems. You will be responsible for providing the SSL certificate. You may purchase the SSL certificate directly from DreamWorx Hosting as part of your signup process or later as you upgrade your website. TOP What is RAID 1? Raid Level 1 means that one drive mirrors the other. In the event that one of your drives fails, the other drive will immediately continue to serve data. An additional feature with Raid is that, if one drive is overtaxed, the overflow requests will be handled by the second drive. RAID1 requires two drives, but you will lose the disk space of one of the drives. Ex. Two 9.1GB drives will only give you a total of 9.1GB of disk space. TOP Does DreamWorx Hosting provide DNS service? You can use our DNS name servers at no cost. Use the information below for each domain record Primary Name Server Primary Server Hostname....:ns.dreamworxhosting.net Primary Server Netaddress..:216.15.240.4 Secondary Name Server Secondary Server Hostname..:ns2.dreamworxhosting.net Secondary Server Netaddress:216.15.241.4 TECHNICAL CONTACT INFO: First Name: Network Last Name: Operations Company: DMWX Inc. Address: PO BOX 806332. Saint Clair Shores, MI 48080 Phone: 800.DRM-WORX or Outside US: 314.480.4545 email: noc@dreamworxhosting.com TOP Can I delete all my files and folders in my account? When your account is first setup you will see 3 folders at the root. These folders and files are required for FrontPage to function correctly. If you delete these files you will experience errors uploading your site. Here are the files and folders that you should not delete. If you have any other questions that are not covered, click on Technical Support and ask our technicians a question. Additionally, you can e-mail our Sales Team a question at Sales Support. TOP